MaryAnn joined Highmark Health in December 2019 and currently serves as the Director of Member Experience for Highmark Health Options- Delaware Medicaid with direct oversight of all Member Experience Department initiatives including the HHO Member Advocate Team, Annual CAHPS Member Experience survey, the HHO Customer Service Model, the Member Advisory Council and the Community Health Awareness Series as well as the HHO HRA program.
MaryAnn is a seasoned Registered Nurse with over 35 years of Nursing experience; including 15 years of progressive nurse leadership in acute and ambulatory healthcare provider settings.
She possesses over 15 years of nurse educator experience and serves as an adjunct nursing instructor at Wilmington University in Delaware, providing online instruction and developing course curriculum for BSN, MSN and Doctoral nursing programs for WU.
MaryAnn received both her Associate’s and Bachelor’s degrees in Nursing from Hahnemann University, Philadelphia, PA. She earned an MBA in Healthcare Administration from Eastern University, St. David’s, PA and obtained both an MSN in Healthcare Administration and a Doctoral Degree in Education Leadership and Innovation, from Wilmington University, DE.
She is certified in critical care nursing (CCRN) and is a Certified NCQA Patient-Centered Medical Home Content Expert.