As Head of Client Operations, Janine Wakim is keenly focused on the success and satisfaction of ReferWell’s customers.
Janine leads the team that works with some of the largest healthcare systems and payers in the United States, from onboarding to growth to ongoing support.
She is an operations leader with over 20 years of experience in strategic planning and process improvement, leading client experience and business analytics teams. At Gartner, she served as the lead in building the offshore center of excellence for Business Analysis to provide insights into the Research and Advisory business to grow its footprint and retain its client base. She also served in leadership roles at Datto and Potoo Solutions.
Janine earned a Bachelor of Science in Finance from Lehigh University, an MBA from Columbia Business School, and an MPH in Hospital Administration from Columbia University Mailman School of Public Health.