Peer Support to Improve Medicare Advantage Outcomes
Past Event
event date
November 17, 2022 12:00 pm ET

Peer Support to Improve Medicare Advantage Outcomes

Motivating Medicare Advantage members to take the clinical actions needed to promote and support their care is a high priority for health plans. Driving healthy behaviors impacts health outcomes and performance, directly influencing costs and earning potential for MA plans. However, it can be challenging to engage members in their health.

Data shows that talking to peers with whom they can relate and share common health issues benefits members and engages them more in their health, leading many MA plans to implement peer support programs.

Our panel of experts will discuss how incorporating peer support programs in your MA plans can improve clinical outcomes, lower costs and boost engagement for members with chronic diseases, behavioral health issues and other social determinants of health. Hear “bright spots” and practical strategies you can implement in your health plan.


Lisbeth Briones-Roberts

Chief Togetherness Officer, SCAN Health Plan

Lisbeth works cross-functionally with community-based organizations and departments within SCAN to develop and scale peer-to-peer programs that address isolation and loneliness among plan members and seniors within the communities that SCAN serves.

Lisbeth has been with SCAN since 2014 and previously served as marketing outreach manager, leading SCAN’s Senior Advocate and Peer Advocate teams of older and disabled adults who are both SCAN members and employees. Before SCAN, Lisbeth held a management position within the Council on Aging-Orange County.

Lisbeth holds a B.A. in History from the University of California, Los Angeles and is currently enrolled in the Master of Science in Gerontology program at California State University, Fullerton.

Jennifer Spear

Associate Director, Population Health, Humana

Jennifer is in charge of executing interventions and programs that address the integration of addressing health-related social needs throughout Humana’s core business and for Humana members.

Previously, she led initiatives to address food insecurity in Humana’s member population and the communities they serve. In that role, she worked closely with community partners, the clinical community and other partners to address the health-related social needs of people receiving care, particularly food insecurity. Spear previously led employee awareness strategies dedicated to raising awareness around the importance of social determinants of health and Healthy Days.

Before her role working with food insecurity, Spear implemented member call programs that focused on Healthy Days assessments, which is how Humana is tracking progress toward its Bold Goal – that the communities it serves will be 20 percent healthier.

Boaz Goan

Founder & CEO, Wisdo Health

Mike Franz, MD

Senior Medical Director, Behavioral Health, Regence

Mike is a board-certified child & adolescent and adult psychiatrist who has worked in various clinical and administrative leadership positions throughout Oregon.

Before joining Regence, he was the first Medical Director of Behavioral Health at PacificSource. His passion is working toward sustainable reimbursement of high-value behavioral health/ physical health integration in medical settings.  On Fridays, he works as a clinician providing direct care to children at Deschutes County Behavioral Health as well as psychiatric consultation to pediatric clinics using the Collaborative Care Model and eConsults.

Mike is a past president of the Oregon Council of Child & Adolescent Psychiatry (OCCAP) and continues as an active member of its Executive Council.   In 2012 he received OCCAP’s Child Psychiatrist of the Year Award. In 2015 he was recognized as a Distinguished Fellow of the American Academy of Child & Adolescent Psychiatry (AACAP) and a Fellow of the American Psychiatric Association (APA).  Dr. Franz lives in Bend, Oregon with his wife and two daughters where they enjoy skiing, biking, hiking, and playing in their backyard.

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