The Next Wave of Benefits Navigation for Government Programs
Past Event
event date
May 19, 2023 12:00 pm ET

The Next Wave of Benefits Navigation for Government Programs

John Petito, Corporate Vice President, Transformation, SCAN Health and Ashish V. Shah, CEO, Dina, discuss the power of benefits navigation in attracting and retaining members for Medicare Advantage plans and other government programs.

The average Medicare beneficiary has access to over 43 Medicare Advantage plans, and offering supplemental benefits such as home-centered care enables plans to compete and differentiate in the marketplace. But plans must ensure members understand the benefits and that the navigation experience is seamless – and painless.

John and Ashish share successful strategies and best practices plans can implement to improve member experience and ensure members receive the care they need.

Topics include:

  • How the Medicare Advantage market is shifting
  • New opportunities for risk-bearing entities
  • Why navigation is so hard and how to enhance it
  • Measuring navigation strategy
  • Improving CAHPS and STAR Ratings through enhanced benefit navigation


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